Contact TFL by calling their main customer service contact number 0343 222 1234 with any questions about the cost of updating an oyster card or to ask how to buy a London underground travelcard over the phone.
TFL Customer Services and Oyster Card Helpline – 0343 222 1234
Call TFL on their customer service contact number 0343 222 1234 for enquiries relating to an oyster card payment or to ask how to navigate London public transport. For instance, you should contact the TFL customer service team for assistance using the online route planner or if you would like help with planning your journey. The TFL representative can detail the most convenient routes across London via bus or a combination of tube and train journeys. Callers can also ask about how to order a registered oyster card so that they can transfer credit to a replacement card if lost. Moreover, a TFL representative can detail the cost of a single or return underground ticket depending on which zones you are travelling through. You may save money by purchasing a weekly travelcard that allows you to travel an unlimited amount of journeys at a fixed one-off cost. Furthermore, callers can ask the Transport for London advisor about any scheduled engineering works or road repairs that may cause a delay to underground or overground train services before asking about a replacement bus route. The customer care representative can also offer technical support for customers who are having technical difficulties using the TFL mobile app or downloading a tube map to their phone in place of using the online journey planner. Callers may even wish to ask how to pay for their London public transport journeys using a contactless payment card or Apple Pay.
TFL Complaints – 0343 222 1234
You can call the TFL complaints helpline on their UK contact number 0343 222 1234 to register a grievance with any mode of London public transport. For instance, if your journey has been delayed or even cancelled then the TFL advisor may be able to help you claim for a ticket refund. If you are in anyway unhappy with the quality with the London underground service or with the conduct of a specific member of staff then you should also use this number to make a complaint.
Call Costs and Contact Hours
The Transport for London helpline operates contact number beginning with ’03’ meaning that callers will only be charged the same standard per-minute as any local call made from both a UK mobile or landline telephone. Furthermore, the TFL customer services helpline is available to be contacted 7 days a week as it operates during the opening hours of 8am-8pm Monday to Sunday.
Important TFL Contact Numbers – at a glance
|TFL Department||UK Contact Number||Opening Hours|
|TFL Customer Services and Oyster Card Helpline||0343 222 1234||8am-8pm Monday to Sunday|
|Congestion Charge Queries||0343 222 2222||8am to 10pm Monday to Friday, 9am to 3pm Saturday|
|Fleet Auto Pay||0207 649 9860||8am to 10pm Monday to Friday, 9am to 3pm Saturday|
|Taxis & Minicabs||0343 222 4000||8am to 10pm Monday to Friday, 9am to 3pm Saturday|
|Dial-a-Ride Customer Service, Book by Phone||0343 222 7777||8am to 10pm Monday to Friday, 9am to 3pm Saturday|
|Lost Property Helpline||0208 681 8300||8am to 10pm Monday to Friday, 9am to 3pm Saturday|
Online Travel Updates
You can also keep up to date with any traffic delays or obstructions across London online if you follow the TFL Travel Alert Twitter Account.